JaySmallarchive This is the Small Initiatives site archive from 2009 and before. Use the links for Jay's and Ka's new blogs.



bank charges

Expect More

12 May 2008
Posted by Ka Small

Most companies develop tag lines to differentiate themselves from the competition with a catchy phrase or word. Everyone recalls Nike's Just Do It. But I would be willing to bet that most consumers take a cynical view of tag line promises based upon the common service experience that rarely delivers on the promise.